FAQs
FAQs
Spot Voyage by Swiss Re Corporate Solutions
See All >- What happens if I need to report a loss? How long is the claim processing time? This will vary depending on the complexity of the case. For simple and straightforward claims, we en...
- What happens if I need to report a loss? In case of a claim, will Swiss Re have a specialist on site to investigate? Upon submission of the completed online First Notification of Loss ("FNOL"), you will receive an ack...
- What happens if I need to report a loss? What do I do in case of a claim? It is recommended that you use the First Notification of Loss ("FNOL") link or QR code found in your...
- What happens if I need to cancel or amend my coverage? Am I able to cancel the insurance cover? A confirmed purchase of cargo insurance cover generally cannot be cancelled on or after the declared...
- What happens if I need to cancel or amend my coverage? What if I need to make amendments to my shipment? The insurance cover is automatically confirmed or bound 3 days before shipment departure. Before thi...
- Coverage: What am I getting? Do I get a documentary proof of the coverage and its details? An insurance certificate for the shipment will be generated and sent to your email once you confirm ...
- Coverage: What am I getting? Does the cargo insurance cover provide coverage in all locations? The cargo insurance provides worldwide cover with a few exceptions relating to sanctioned countries ...
- Coverage: What am I getting? What is the maximum value of cargo that the customer can insure via this platform? The maximum coverage per shipment varies depending on the type of goods. Limit can be up to the equi...